Refund policy

Last Updated: September 4, 2026

At Marchello, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product and receive a refund in accordance with the terms below.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the return request must be submitted within this 30-day period.

2. Eligible Returns

Returns may be accepted for the following reasons:

  • The customer changed their mind.

  • The customer does not like the product.

  • The product arrived damaged.

  • The wrong product was sent.

  • Other valid issues related to the order or product may be reviewed on a case-by-case basis.

Customers must provide a reason for the return when submitting a return request.

3. Return Conditions

To be eligible for a full refund, the returned product must:

  • Be in good condition.

  • Show no signs of use or wear.

  • Be returned in its original packaging.

  • Include all original components and accessories, where applicable.

The package may be opened for inspection or to determine whether the customer wishes to keep the product. However, the product itself must not show signs of use.

4. Damaged or Incorrect Items

If you receive a product that is damaged or you receive the wrong product, please contact us as soon as possible.

If the return is approved because the product was damaged upon arrival or the wrong product was sent, Marchello will cover the reasonable return shipping costs.

Depending on the circumstances, we may request photographs or other information to verify the issue before approving the return.

5. Returns Due to Change of Mind

If you simply change your mind, do not like the product, or no longer want the item, you may still request a return within the 30-day return period, provided that the product meets our return conditions.

In these cases, the customer is responsible for the return shipping costs.

6. Damaged Items Caused by the Customer

If a returned product is damaged, used, altered, or otherwise in worse condition due to the customer's actions, Marchello may issue a partial refund.

The amount of the partial refund will depend on the condition of the returned product and the circumstances of the case.

7. Non-Refundable Fees

The following fees are non-refundable:

  • TIP fees

  • Shipping Protection fees

These fees will not be refunded even if the product itself qualifies for a refund.

8. Refunds

Once we receive and inspect the returned product, we will determine whether the return meets the requirements of this policy.

If the return is approved, the applicable refund will be issued to the original payment method.

Please note that the time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.

9. Return Requests

To request a return or ask questions regarding a return, please contact us at:

Email: supportmarchello@gmail.com

You may also contact us through the contact information provided on the Marchello website.

When contacting us, please include your order number, the reason for the return, and any relevant information or photographs that may help us review your request.

10. Order Cancellations

Customers may request cancellation of an order before the order has been shipped.

Once an order has been shipped, it may no longer be possible to cancel the order. In such cases, the customer may request a return in accordance with this Refund & Return Policy.

11. Return Approval

All return requests are subject to review by Marchello.

Submitting a return request does not automatically guarantee a refund. The returned product must meet the applicable requirements outlined in this policy.

Marchello reserves the right to determine the appropriate refund amount when a returned item does not meet the full return requirements, including cases involving damage, use, missing components, or other changes in condition.

12. Contact Us

If you have any questions, concerns, or problems regarding a return or refund, please contact us:

Marchello
Email: supportmarchello@gmail.com
Website: marchello.shop